SHIPPING & DELIVERY
Covid-19 Update: What does this mean for my order?
Our online store will remain open for you to browse and purchase throughout the current Covid-19 lock down period.
Our online and digital team will be keeping a close eye on orders as they come through (as they can do this from the comfort of their own home), and your order will be shipped as soon as the Covid-19 Level 4 Alert Level has been lifted.
How much do I pay for delivery?
We offer free delivery* Nationwide** on purchases over $50.
For orders under $50 a freight charge of applies.
within the North Island and Waiheke Island* a freight charge of $10 applies.
within the South Island* a freight charge of $20 applies.
** Please see our policy on delivery to the Chatham Islands, Great Barrier Island and Stewart Island below
* Deliveries to an RD- Rural address and Waiheke Island are charged as per regions above and incur an additional $10 surcharge.
Where can I receive my order?
We can send your items to any physical address within New Zealand (being the mainland North Island, South Island – for delivery details concerning the Chatham Islands, Great Barrier Island and Stewart Island please see the information below). We use a signature required courier service, so wherever possible, we recommend you use a business address if you are unlikely to be home during working hours.
Please note we are unable to deliver to a Post Office Box or Private Bag.
How long will my order take to arrive?
Delivery time usually takes two to four working days allow a couple of extra days to Rural address.
If the items you have purchased are in stock we will always endeavour to dispatch them to you as soon as we possibly can, which is usually the same day the orders are received, Please note our warehouse operates between Monday and Friday 8am to 4pm so orders are not dispatched over the weekend or overnight. Please note that if you order during a sale or a public holiday period, dispatch can sometimes be delayed by a short period due to high volumes.
Deliveries are made by our courier Monday through Friday only.
Can I track my order?
All products are dispatched via track and trace courier. When your order is dispatched you will receive an email from us confirming that your order has been dispatched and advising your tracking number which will link to our courier’s web page so that you can keep an eye on progress.
What if I live in the Chatham Islands, Great Barrier Island or Stewart Island?
For purchases to be sent to the Chatham Islands, Great Barrier Island and Stewart Island, we will deliver to your mainland freight forwarder as per our standard delivery costs, from that point, it is your responsibility to arrange delivery at your cost.
Can I Change my delivery address after ordering?
Once your order is sent for processing, we are unable to amend or make changes to the delivery address. We can however assist with providing contact details of your courier, so you are able to liaise with them directly with any changes. Please note – some couriers may charge extra fees for delivery address changes.
I have only received part of my order
If you have received a partial delivery, please email firstname.lastname@example.org and included your order number and details of the packages you have received. We will then be able to assist you quicker. Larger orders in particular may arrive in multiple deliveries depending on the courier and delivery address.
Do you ship outside New Zealand?
Sorry, Alphalighting.co.nz only ships products to New Zealand addresses.
Receipt of goods
Alpha Lighting is responsible for goods only up until they are received into your care. It is important that any external damage to packaging is recorded on the courier documentation when signing. It will be the responsibility of the customer to check deliveries for damages and notify Alpha Lighting within 48 hours of any damage caused by delivery for us to make claims against the carrier.
any shipments that fail to arrive or have items missing must be reported within 5 working days.