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Alpha Lighting Returns and Exchange policy 

We want you to be 100% happy with your purchase.  If you change your mind about an item purchased, you are welcome to do so for a full refund or to exchange it for another product.  The only conditions applying to returns are as follows:
1.     All returns must be unused and in their original condition (including all original protective packaging). 
2.    You must complete your return within 30 days of the date of your order.
3.    You are responsible for arranging the return and all related costs.


How do I return a product?

If you wish to return a product, please attach the completed Return/exchange form to the outside of each outer box being returned. 

Send all items being returned to the delivery address stated on the Returns Form.  Keep a record of your return shipment until you have received your credit, refund or exchange.  We suggest that you return your item(s) using a tracked service. 

All products being returned must be in perfect condition and in their original packaging.   


Do I have to pay anything to return my products?

If the product has not been assembled/installed and in original-undamaged packaging, the only cost of returning a product is the cost of return freight.  You are responsible for arranging the return of the product to us (including all postal or courier charges).

If the item(s) returned is not in its original-undamaged packaging, then if we decide to accept the return, we may deduct a reasonable amount to replace the packaging from the amount to be refunded or the value of the exchange.  


When will I receive my credit/refund/exchange?

We will endeavour to process your returned product as soon as we can once it is received at our warehouse.  Once the return has been approved (the items must be in perfect condition and in their original-undamaged packaging) you will receive an email advising how your return is being processed.



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How can we help?

If you have a question, or are looking for some advice on your next lighting project, let us know below and one of our team will get back to you as soon as possible 😊